IRD Connection lost

Question

WE had to change our IRD log in details and now MYOB does not link direct to IRD for monthly GST returns.&nbsp;

melisa_d · Answer

Hi&nbsp;victoria77,&nbsp;
&nbsp;
Thanks for your post. Are you experiencing any error messages when trying to file the IRD now ? If possible can you please provide a screenshot of the error so we can take a look into this for you.&nbsp;

victoria77 · Answer

https://lodge.myob.com/#/dashboard/arl/nz/egst/ddeb53f5-a714-4404-8075-c33db3bdd66a?userId=a5659333-5972-47cb-81bd-0b556e945fcb

Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available

melisa_d · Answer

Hi&nbsp;victoria77,&nbsp;
&nbsp;
Thanks for that. Is this the first time you're filing the IRD since updating those details ?

victoria77 · Answer

I have tried several times to log in into IRD via MYOB since changing the IRD log in.&nbsp; But with no luck.&nbsp;

melisa_d · Answer

Hi&nbsp;victoria77,&nbsp;
&nbsp;
Thanks for confirming that. Generally&nbsp;there are two causes for this error, 1 being&nbsp;when clients are submitting a second AIM submission where the IRD keeps a note of the initial IRD number and 2&nbsp;The Email login used for IRD may not be assigned with access/permissions in myIR itself.
&nbsp;
If you updated the email address for IRD, you will need to contact the IRD to see if it has updated with them.&nbsp;
&nbsp;
Do let me know how you go.&nbsp;

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