Forum Discussion

Shaeme04's avatar
Shaeme04
Contributing User
12 months ago

Purchase lists won't load when in Purchase Register

A problem that seems to be getting worse. Click on Purchase Register. Change to Supplier.  Enter Supplier and no purchases/orders/open bills/etc will load.  It says there is nothing to show.  I can "sometimes" hit the refresh arrow and it will load, but today, nothing happened.  I tried changing suppliers, and it won't load them either.  I had to log out and then log in again to make it work.

 

We also have the issue when searching in "Find Transactions".  We enter the number we are looking for, and it won't acknowledge it even exists so we have to find it another way.

 

This issues seems to be getting worse and not better.

 

 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi Shaeme04,

     

    Thanks for your post.

     

    My apologies for the late response. I'm sorry to hear about the issues you're experiencing with the Purchase Register and Find Transactions features. Does the purchase list still not populate under Purchase Register, and you're still having an issue searching in the Find Transaction window on your end until now? If yes, may we request a screenshot for reference that it is not showing or working? Please note to hide any important details on the screenshot before posting it here in the forum.

     

    I agree that logging out and logging back in again fixes some issues like this. This troubleshooting refreshes the background on your end. However, if these steps don't resolve the issue, we might need more information to investigate it further.

     

    We're looking forward to your response.

     

     

    Kind regards,

    Shella