my staff have not been able to enter their hours into myob team app since Friday. My friends employees are having the same issues so its not just our business. Occassionally there will be a small window where we can log in only for it to crash again.

Why does the MYOB Teams app require so much uninstalling and reinstalling? We seem to have frequent issues with staff being unable to log in, and I don't think I've ever experienced an app that had such constant problems. It doesn't help when you have staff trying to use it that are not the most tech savvy.

Totally agree Genreve. We have on going issues with this. Its hard to see how this would not be related to the outage but yes, we continully have staff who have trouble with this app

Hi Doreen, seems you are not listening to what your customers are trying to tell you. Why should we have to keep uninstalling and reinstalling the app. this isnt a one off and not just our issue -FIX THE APP if you want to keep your customers. sounds like everyone is getting as frustrated as we are!

Again, you are not listening to your customers. some of our employees are reporting that the have had to uninstall this app at least half a dozen times over the past year or so. Its just not good enough. Its costing us valuable hours chasing up staff no to mention their wasted time. Seems you have a very unreliale app as other customers having the same issues. No other app I use both personally or for business has this issue. I use MYOB for two separate payrolls and have issues with both so its not an isolated case as you seem to want us to believe. A confirmation that MYOB are trying to reslove the issue would be nice instead of the stock standard reply of unistall/reinstall

Hi robyn6, Thanks for your post! After some checking, it seems there was a hiccup with logging into the MYOB Team app. But no worries, it's all sorted now! Your employee should be able to log in smoothly. For future reference, you can always find updates on our website. Feel free to post again anytime if you require further assistance. If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information. Best regards, Doreen

myob team logins | MYOB Community

Doreen_P
MYOB Moderator
6 months ago
Hi robyn6,

Thanks for your post!

After some checking, it seems there was a hiccup with logging into the MYOB Team app. But no worries, it's all sorted now! Your employee should be able to log in smoothly. For future reference, you can always find updates on our website.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen
- robyn6
  Contributing User
  6 months ago
  After checking with our staff, we still have at least three staff members who can not login in. any suggestions?
  - Genreve_S
    MYOB Moderator
    6 months ago
    Hi robyn6,
    
    Sorry to hear some of your employees are still having trouble accessing Teams. Since the issue with Teams has already been resolved, it's probably unrelated. I recommend uninstalling and reinstalling the app. If the problem continues, you can reach out to our virtual assistant, MOCA, on our website, or request support via your account at myob.com. If MOCA can’t help, you’ll be directed to our live chat team.
    
    If you need any other assistance, feel free to create a new thread in the forum.
    
    Thanks,
    Genreve
- RachelB7
  5 months ago
  Hello, myself and a colleague are having this issue for the past week. Uninstalled and reinstalled multiple times. Hit and miss and doesnt work at all now.
  
  android and iOS. Please advise on whats causing this issue? And if we need to manually enter timesheets onto web version (MYOB Business)
  
  your speedy support is truly appreciated.
robyn6
Contributing User
6 months ago
Will do thanks, hard to think its not related when it is 3 employees at the same time who all lost access with the rest of us and havent been able to get back in since.
Melissa273
5 months ago
My staff are repeatedly having to uninstall and reinstall the app and as some of them work remotely with little to no communication with our office it is causing constant frustration and hours being missed in their pays. They are also unable to view hours after they have been entered prior to the payrun being processed. I was told to start a new location and transfer all employees to that but it has made absolutely no difference. I am also looking at different accounting packages if this cannot be fixed asap.
- Doreen_P
  MYOB Moderator
  5 months ago
  Hey there Melissa273,
  
  Thanks for reaching out about the MYOB Team app issues you're experiencing. Let's tackle this together! First, you could uninstall and then reinstall the MYOB Team app again. Sometimes a fresh start works wonders. Also, if possible, you could download the MYOB Team app on a different device to see if the same issue occurs. If there's anything you need assistance with, don't hesitate to drop us a post again.
  
  Best regards,
  
  Doreen
  - robyn6
    Contributing User
    5 months ago
    Hi Doreen, seems you are not listening to what your customers are trying to tell you. Why should we have to keep uninstalling and reinstalling the app. this isnt a one off and not just our issue -FIX THE APP if you want to keep your customers. sounds like everyone is getting as frustrated as we are!