Forum Discussion

031323's avatar
031323
Member
4 months ago

Foreign currency invoice shows AUD amount

We use Accountright with foreign currency enabled.   We recently upgraded to MYOB's new invoicing.  Since then I have noticed that when customers click on the new "View invoice" button when a USD i...
AccountRight
Shella_A's avatar
Shella_A
MYOB Moderator
4 months ago

Hi 031323​,

 

Thanks for flagging this! Agree that AUD showing in the online “View invoice” header for a USD invoice might be confusing. Quick workaround is to attach the PDF (shows USD) and add a short note in the email body/subject that amounts are in USD. I would also recommend giving our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account with the screenshot of the “View invoice” screen (e.g. INV‑223920) so that we can check this further.

 

 

Cheers,

Shella

  • StefaniaF's avatar
    StefaniaF
    Experienced Cover User
    1 month ago

    Hi Shella,

     

    we are experiencing the same issue with our GBP, EURO, and NZ invoices. Our clients are very angry.

    Can you please let me know how to remove the link from the body of the email when invoices are sent?

    Because if I go into the settings, I only have these 2 options:

    option 1 - attach PDF and send link

    option 2 - send link only

     

    Also can you please provide solution how to remove the default message you guy have (which is written after our customised one), where it shows the AUD converted amounts?

     

    Thank you

    Stefania

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