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ryan1234's avatar
ryan1234
Contributing User
3 years ago
Solved

MYOB Premier Workstations Licensing

I have called technical support for 3 full days and have been on calls for over 3 hours - I am desperate for help!

My company has been using MYOB Premier for over 15 years we obviously need an upgrade but until then this software has sufficed. 

 

After verifying my file this year suddenly my Licensed Workstations changed from 3 to 1. Now only one user can log in at the time.

 

Technical support have no idea what idea what to do and are blaming my server even though it is clearly a MYOB Software issue. Would greatly appreciate any help or advise. Please private message for serial number :) 

Thanks.

  • RachelBB's avatar
    RachelBB
    2 years ago

    Hi Ian,

    I got a reply back from MYOB, if you go into all the superannuation pay items (even though you dont/havent used them) make sure they are selected to your superannuation liability account rather than the default setting of myob being the Payg liaiblity account. hope this fixes your problem as I have just reallocated mine & it has made the superannuation liability amount on the dashboard the figure it should be :-)

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I have called technical support for 3 full days and have been on calls for over 3 hours - I am desperate for help!

My company has been using MYOB Premier for over 15 years we obviously need an upgrade but until then this software has sufficed. 

 

After verifying my file this year suddenly my Licensed Workstations changed from 3 to 1. Now only one user can log in at the time.

 

Technical support have no idea what idea what to do and are blaming my server even though it is clearly a MYOB Software issue. Would greatly appreciate any help or advise. Please private message for serial number :) 

Thanks.

","body@stringLength":"667","rawBody":"

I have called technical support for 3 full days and have been on calls for over 3 hours - I am desperate for help!

My company has been using MYOB Premier for over 15 years we obviously need an upgrade but until then this software has sufficed. 

 

After verifying my file this year suddenly my Licensed Workstations changed from 3 to 1. Now only one user can log in at the time.

 

Technical support have no idea what idea what to do and are blaming my server even though it is clearly a MYOB Software issue. Would greatly appreciate any help or advise. Please private message for serial number :) 

Thanks.

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Hi ryan1234 

So we can assist with this, can you please send me your serial number and a screenshot of the Help>>About MYOB AccountRight, by Private Message?

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Hi  

So we can assist with this, can you please send me your serial number and a screenshot of the Help>>About MYOB AccountRight, by Private Message?

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Komal_S  Have just sent the message. Thanks for the help

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  Have just sent the message. Thanks for the help

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