Forum Discussion

VL2's avatar
VL2
Contributing User
2 years ago
Solved

License file request

HI

I need a licence file to confirm my company file.

Thanks

  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hi. Thank you for your prompt response. To send us a private message, please click our username. After that, you’ll be routed to our profile, and you will see the green button at the right concern of your screen that says, “Send a Message.”

     

    We have initiated a private message, please check your inbox.

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  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hi, VL2. Thank you for your post. 

     

    To assist you promptly, could you please confirm the following information through a private message:

     

    • The serial number of your product - You can find this under Setup >> Company Information.
    • The company file ID - You can locate this under Help >> About AccountRight/Accounting.
    • The version of the software you are using - You can find this under Help >> About AccountRight/Accounting.
    • Your full name and email address.
    • The business name associated with the company file.

     

    Once we have this information, we'll be better equipped to help you resolve the activation issue for your company file. 
    Thank you for your cooperation.

    Best regards,
    Hannah

  • VL2's avatar
    VL2
    Contributing User
    2 years ago

    HI Hannah

    How do I reply through private message?

    Thanks

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hi. Thank you for your prompt response. To send us a private message, please click our username. After that, you’ll be routed to our profile, and you will see the green button at the right concern of your screen that says, “Send a Message.”

     

    We have initiated a private message, please check your inbox.

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