tall emu reviews
Hi.. Was just wondering if anyone is using Tall Emu and integrates it with MYOB. How are you finding it.. I would like a better inventory forecasting system and a CRM that integrates with MYO...
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UPDATE: Tall Emu finally seem to have mostly fixed the sync after over a month of frustration and impacted business. It is fixed to the point where it is usable and not impacting the ability to run our business day to day. I still stand behind the comment on an all-in-one system. We have been with Tall Emu for almost 2 years and the majority of our issues have been linked to two systems trying to talk to each other, In our time we have had (and occasionally continue to have) data being duplicated, completely wiped out, being different in one system to the other (currently our balances are completely different in the two systems, we can only rely on MYOB as Tall Emu balances are just plain wrong for a number of our customers).
Tall Emu promised that we would save time on repetitive admin tasks with their platform. If we didn't factor the time in that we spend troubleshooting and fixing issue that Tall Emu causes, we would be very happy. But factoring in the countless hours, days, months and years that issues have taken our time to fix or wait for fixes we probably haven't saved any time, it has probably cost us time or at best left us in the same position we were in without spending thousands of dollars a year on an additional platform and the stress that has come along with it...
We continue to use Tall Emu and continue to work with some great people on the Tall Emu team in the hope that things will improve in the years ahead. As a system it isn't there yet, if you are looking for a CRM/ERP would recommend you hold off on signing up for Tall Emu or look for another system until things improve.
Hi
Interested to know if you're still persevering with Tall Emu and if things have improved. We've come onboard more recently and had a similar experience to you. Wondering if we should just cut our losses.
Did wonder too that if it's such a great system why MYOB sold it back to the owner.
Hi Kylie, no I went running for the hills after 6 weeks of chaos. IDE be happy to chat if you would like the full story.
Hi Kylie,
We have found TE to work well for our business and have found it to be a big productivity improver. We import and resell so the path from quoting, invoicing and ordering is much more efficient than using MYOB alone. When we started TE was still owned by MYOB and we had constant issues with synchronisation and database errors. Since TE was bought back we have found reliability has improved to the point that sync. issues are rare. I suspect MYOB didn't allocate the resources required to run TE at the time.
There is quite a learning curve with TE given the number of features but for us it has been worthwhile. If I have a complaint it would be that the helpdesk is quite slow to respond
Thanks for taking the time to reply Simon. If you have some more time I'd be interested to know how it made the path from quoting to ordering to invoicing more efficient? Did you find the numbering problematic eg different customers having the same number for a quote an order and an invoice?
Cheers Kylie
Hi Kylie,
Apologies for the late reply.
Numbering isn't an issue for us.
The default is that quote get a Q prefix, sales orders an S, invoices an I etc. That is the default setting and can be changed. The numbers after the prefix aren't synced either.
The improvement in efficiency is that once a part has been quoted successfully and a customer PO is received it can be instantly turned into a sales order confirmation. From the sales order a supplier purchase order can be generated (or added to an existing supplier PO) if the part isn't in stock. When the part is in stock we can mark it as "shipped" and the invoice is generated automatically. To do all that in MYOB alone requires a lot more work.
This is only a small part of what TE is capable of but we find it extremely useful.
Most of our supplier purchases are imports with long lead times. I've also found TE useful for filtering supplier purchase orders to see what we have on back order.
Simon
Hi
We are still using TE. The problems we had when it was owned by MYOB were quickly resolved, once back with the original owners. The system is running as it should and integrates, as they describe, with Xero
Hey Kylie,
Yes still with Tall Emu, if you are set on needing to stick with MYOB for accounting, Tall Emu is your best bet for extending functionality. If you aren't in too deep and have the ability to switch to an all-in-one system with accounting CRM/ERP all on one platform, it may be worth looking into it. That being said if you are willing to persevere you will get to the point of Tall Emu being stable and working well.
I am amazed that we were running our business just on MYOB, Tall Emu unlocks a lot of features. You have to be creative, Tall Emu doesn't always tell you how to use their system, you figure out what can make with custom layouts/filters/automations. Tall Emu is tailored towards making their system fit your business rather than the other way around, makes it hard to set up and confusing to start but once you figure that out and all the implementation issues are out of the way it is great.
RE: MYOB selling back to the original owner, my impression is that there was a bit of a culture clash. They didn't ditch it because it was bad as much as it wasn't what they were hoping it would be. There is a reason MYOB is so locked down with functionality, more freedom for the user means more support required, which means very switched on tech support not something a Billion-dollar business can handle... Very different business model. That being said when they decided to ditch it things were going very bad we were looking at moving away but as others have said issues have been resolved under new/old management.
