Forum Discussion

Ian4101's avatar
Ian4101
Contributing Partner
6 years ago
Solved

API Internal Server Error (500) since late last night

I'm getting a (500) internal server error since last night (23-4-2019 23:20 hours). Nothing has changed at our end and the API calls are working for another company file - but not this one. I can ac...
  • CameronScott's avatar
    CameronScott
    6 years ago

    Hi Ian4101 and OMS I can confirm that upgrading to 2019.1 has solve the problem for us with the file in question. Not sure if the problem is just the version or if the upgrade somehow 'fixes' the file. Seems a bit strange that none of the 2019.1 files have had any problems and we have quite a few of them...

Ian4101's avatar
Ian4101
Contributing Partner
6 years ago

It appears that updating the file to 2019.1 has addressed the problem. So the circumstantial evidence is that the API couldn't talk to a company file in 2018.3 format.

 

Hopefully that also helps you CameronScott 

  • CameronScott's avatar
    CameronScott
    Partner
    6 years ago

    Thanks for the update Ian4101 will give that a go! 

    • OMS's avatar
      OMS
      Contributing Partner
      6 years ago

      Hi guys

       

      Same symptoms for us as reported by Ian4101 (thanks very much for creating the thread) 

       

      CameronScott Did the action suggested by Ian4101 work for you?

       

      Ian4101 has anyone from MYOB confirmed or corrected your theory? Surely 2018.3 is still a supported release? 

      • CameronScott's avatar
        CameronScott
        Partner
        6 years ago

        Hi OMS, I am still waiting for my client to update their file. I have confirmed that are definatley also on 2018.3 where all our other clients are on 2019.1. Will let you know as soon as I get feeback from them that they have updated and I can test.