Forum Discussion

BunnyBomb69's avatar
BunnyBomb69
Contributing User
2 years ago

Fergus Integration Error: NoTaxCodeFound

Hello,   I am having an issue with an integration between Fergus and MYOB. The Fergus support and technical team say the issue is being caused by MYOB.   I setup MYOB 2 days ago and am on a trial...
  • Sean_DC's avatar
    Sean_DC
    2 years ago

    Hi BunnyBomb69 

     

    Thank you for your post. I'm sorry to hear about your experience. I did some checking on my end and we have not received any known errors when it comes to integration with Fergus. For any API error/integration related queries, I would suggest raising a support request via the following link: https://apisupport.myob.com/hc/en-us/requests/new

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

Sean_DC's avatar
Sean_DC
Former Staff
2 years ago

Hi BunnyBomb69 

 

Thank you for your post. I'm sorry to hear about your experience. I did some checking on my end and we have not received any known errors when it comes to integration with Fergus. For any API error/integration related queries, I would suggest raising a support request via the following link: https://apisupport.myob.com/hc/en-us/requests/new

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

  • BunnyBomb69's avatar
    BunnyBomb69
    Contributing User
    2 years ago

    Hi there,

     

    It has become worse since my post...

     

    Now the integration won't sync customer invoices or customer details, as well as supplier invoices. Bascially the entire integration does not work at all.

     

    Fergus support just keep telling me to disconnect and reconnect it over and over. So far I have done this roughly 18 times and it hasn't corrected the issue. The whole thing is just not working.

     

    I guess I better go back to Xero... I've wasted hundreds of hours on this issue and made no progress. I'm just glad I discovered this during the trial, before spending any money.

    • Sean_DC's avatar
      Sean_DC
      Former Staff
      2 years ago

      HI BunnyBomb69 

       

      That must have been a challenging experience for you. I suggest logging a ticket in the link I sent for API support. If you have further questions or concerns, please know that you can always post in this forum and we'll be glad to help you. 

       

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