Forum Discussion

ALMA1's avatar
ALMA1
User
3 years ago
Solved

MYOB Subscription Invoices

Hi. I have not been receiving nor are the invoices showing under Invoices in my my.myob since November 2021. Calling is not an option as waiting far too long to speak to someone and it ties up the ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi ALMA1, 

     

    The link provided above is a link to the My account billing window, if you login with your MYOB Email address and password the list of your invoices will be listed and available to download.

     

    Can you please try this private message link. 

SharonWA's avatar
SharonWA
Contributing User

Melisa_D 

 

Can you please help. I also have missing invoices,  contacting support / phoning is impossible to get through. 

 

My bank has been charged so I know that is not the issue, and when I log in to my MYOB account, it also shows that an invoice hasn't been issued since December 2021.

 

How do we get this resolved please, I can't reconcile my January or February end of month with out it. 

SueB1962's avatar
SueB1962
User
3 years ago

I have the same problem.  No invoices showing after June 2021!!

The monthly subscription is being direct debited from our bank account, but no invoice is being emailed to us and nothing to download in my.myob.

 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi SueB1962, 

     

    Please go to myaccount.myob.com and sign in with your MYOB email address and password, your invoices should be listed in this window. 

     

    You mentioned you're not receiving invoices via email, can you please send me a private message with the below information so I can look into this:

    • Serial number 
    • Your full name and email address 
    • Email address that should be receiving the invoices 
    • Shirin_M's avatar
      Shirin_M
      User
      2 years ago

      Hi,

       

      I've had the same issue, I can get the invoices through the link you mentioned.

       

      How can I get them through my email the same as before. I am not receiving invoices via email since the last couple of months.

       

       

       

      Shirin

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Shirin_M, 

         

        Thanks for your post and welcome to the Community Forum ! I'd just like to let you know that I've updated your username to Shirin_M based on your Community Forum details as your username was your product serial number. We do not suggest having your username as your serial number for security and privacy reasons. 

         

        So I can take a look into your query, can you please send me a private message with the email address the invoices should be sending to.