User cannot connect to application
We are unable to connect one our users and get this error when they try and log in with their details, it is conectted via an API. I have tried conect support via live chat and was told it to call an...
Forum Discussion
Hi Christie-Lee_R,
Thanks for reaching out. We generally see this error when completing Authentication.
If the error Invalid_request is occurring this can be caused by the below.
*The redirect_uri param is encoded twice or not at all.
*The redirect_uri param doesn't match your API key configuration that is set up in my.myob.com
*One or more parameters are missing, incorrect, or badly formatted.
Here are some support articles below that can help solve this error:
Solving invalid request errors - https://apisupport.myob.com/hc/en-us/articles/360000475895-Solving-invalid-request-errors
How to authenticate a user between my App and MYOB- https://apisupport.myob.com/hc/en-us/articles/360000475875-How-to-authenticate-a-user-between-my-App-and-MYOB
End to End Oauth - https://apisupport.myob.com/hc/en-us/articles/360001459455-How-to-Complete-End-User-Authentication-with-OAuth2-0
If this does not resolve the error you can lodge an API support request with us HERE.
