Forum Discussion

SCGC's avatar
SCGC
15 days ago

Connecting Bank Feeds

Does anyone know why when I try to connect additional Bank Feeds to our AccountRight account that my access is denied? I have full access as the Business Owner and Administrator. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    15 days ago

    Hi SCGC,

    Welcome to the Community Forum!

    The "Access Denied" error usually happens if the login details you're using aren't for an Administrator or Owner of the file. Since you’ve mentioned you’re using the correct login, we might need to check this further on the backend. Please send me a private message with your serial number and login email, and I’ll be happy to check this one further.

    Regards,
    Earl

  • SCGC's avatar
    SCGC
    13 days ago

    Thanks Ed, as soon as I work out how to DM you, I will do so! :)

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      13 days ago

      Hi SCGC,

      You can also create a support ticket at myaccount.myob.com, as this may require individual assistance on the backend. Additionally, you might want to try our virtual assistant, MOCA, which is designed to dive deeper into issues like this. Give it a go! You can engage with MOCA through myob.com/support for any queries or assistance. And if MOCA isn’t able to fully resolve your issue, our live chat team is ready to step in and help from where MOCA left off.

      Regards,
      Earl