There is a payment from our customer in our bank feeds which is one total amount of 9 different sales invoices of that customer. The Sale invoices were closed off and allocated through our function tracker as each separate payment for each invoice, however the actual payment to the bank is one amount totaling 9 invoices. (which are now "closed") How do I match the total amount/payment in Bank feeds to 9 different separate amounts/invoices please in the bank reconsiliation? It just keeps saying "The total doesn't match"
It’s worth having a chat with your accountant over how they would like you to account for these surcharges as there are different ways that you can account for this surcharge. Two ways that spring to mind are adding the surcharge to the invoice or by using the Finance Charge field on the Pay Bills window.
Your accountant will have their preferred method of accounting for the surcharge and will be able to advise you on any relevant accounts to use in the process
Thanks for your post, and welcome to the Community Forum! I would recommend checking for manually reconciled transactions. These transactions won't match bank feed transactions. Verify if the transaction appears under reconciled accounts but isn't marked. If it's marked, you can unmark it, save your progress, and it should match up correctly. For more detailed information, please refer to this help article. Bank Feeds not matching transactions
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
I can see all 9 individual closed transactions in Reconcile Accounts (they are not ticked) then when I try to match them to the Bank feeds, which only has a total amount equal to the 9x individual transactions, I am not able to select all 9 to be match to the bank feed. How to I select 9 rows of transactions to match one bank feed transation with the total. EG;
Each individual transaction is $150x 9 = $1350 (they are 9 separate untick transactions in Reconcile Accounts)
One Transaction of the payment from customer $1350 in Bank feeds. If I go find, it does come as the correct choice, however how do I select 9rows of them to match the one Bank feed please?
Looking at your account, it seems you're using AccountRight Live, so I'll cover both options for you. If you're working with the desktop version of AccountRight and you happen to receive multiple customer payments as one lump sum deposit, it's best to utilize the Prepare Bank Deposit feature. This handy tool lets you group receipts together into a single deposit, aligning perfectly with what's shown in the bank feed. If you haven't tried out the Prepare Bank Deposit feature yet, you'll need to hide the bank feed transactions and then manually reconcile the AccountRight transactions.
Now, if you're using the AccountRight browser version, you're in luck! This version allows you to select multiple transactions to match one bank feed transaction to multiple transactions.
For more information, please check out these Help articles:
I have tried adding my own forum post with no luck -
I would like to share my thoughts with transferring from the AccountRight software over to the online Myob Business.
I have noticed the 'Hide Bank Feed' feature is unavailable which i believe is an extremely important feature that should be available.
I have 30-50+ transactions per day which need allocating and MYOB online help has advised me that they can delete transactions but it needs to be the Whole Day not just specific items, which is not appropriate for my business.
I spent over an hour with help desk today with no resolution, & over 3 hours yesterday sorting out last financial years bank feed transactions.
Please ADD this feature to the online version as it would make the life of both the customer and your help desk a lot easier.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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There is a payment from our customer in our bank feeds which is one total amount of 9 different sales invoices of that customer. The Sale invoices were closed off and allocated through our function tracker as each separate payment for each invoice, however the actual payment to the bank is one amount totaling 9 invoices. (which are now \"closed\") How do I match the total amount/payment in Bank feeds to 9 different separate amounts/invoices please in the bank reconsiliation? It just keeps saying \"The total doesn't match\"
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There is a payment from our customer in our bank feeds which is one total amount of 9 different sales invoices of that customer. The Sale invoices were closed off and allocated through our function tracker as each separate payment for each invoice, however the actual payment to the bank is one amount totaling 9 invoices. (which are now \"closed\") How do I match the total amount/payment in Bank feeds to 9 different separate amounts/invoices please in the bank reconsiliation? It just keeps saying \"The total doesn't match\"
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Bank feed + Bank reconsiliation","moderationData":{"__ref":"ModerationData:moderation_data:865297"},"body":"
Thanks for your post, and welcome to the Community Forum! I would recommend checking for manually reconciled transactions. These transactions won't match bank feed transactions. Verify if the transaction appears under reconciled accounts but isn't marked. If it's marked, you can unmark it, save your progress, and it should match up correctly. For more detailed information, please refer to this help article. Bank Feeds not matching transactions
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
Regards, Earl
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-04-16T08:41:43.833+10:00","lastPublishTime":"2024-04-16T08:41:43.833+10:00","metrics":{"__typename":"MessageMetrics","views":168},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:865248/message:865297","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:865443"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:865443":{"__typename":"ModerationData","id":"moderation_data:865443","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:292938":{"__typename":"User","id":"user:292938","uid":292938,"login":"Princess_R","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-01T12:41:52.857+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_22-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:292938"},"ForumReplyMessage:message:865443":{"__typename":"ForumReplyMessage","uid":865443,"id":"message:865443","revisionNum":1,"author":{"__ref":"User:user:332235"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:865297"},"conversation":{"__ref":"Conversation:conversation:865248"},"subject":"Re: Bank feed + Bank reconsiliation","moderationData":{"__ref":"ModerationData:moderation_data:865443"},"body":"
Hi,
I can see all 9 individual closed transactions in Reconcile Accounts (they are not ticked) then when I try to match them to the Bank feeds, which only has a total amount equal to the 9x individual transactions, I am not able to select all 9 to be match to the bank feed. How to I select 9 rows of transactions to match one bank feed transation with the total. EG;
Each individual transaction is $150x 9 = $1350 (they are 9 separate untick transactions in Reconcile Accounts)
One Transaction of the payment from customer $1350 in Bank feeds. If I go find, it does come as the correct choice, however how do I select 9rows of them to match the one Bank feed please?
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Looking at your account, it seems you're using AccountRight Live, so I'll cover both options for you. If you're working with the desktop version of AccountRight and you happen to receive multiple customer payments as one lump sum deposit, it's best to utilize the Prepare Bank Deposit feature. This handy tool lets you group receipts together into a single deposit, aligning perfectly with what's shown in the bank feed. If you haven't tried out the Prepare Bank Deposit feature yet, you'll need to hide the bank feed transactions and then manually reconcile the AccountRight transactions.
\n
\n
Now, if you're using the AccountRight browser version, you're in luck! This version allows you to select multiple transactions to match one bank feed transaction to multiple transactions.
\n
\n
For more information, please check out these Help articles:
Feel free to post again if you need further assistance.
\n
\n
If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.
\n
\n
Cheers,
\n
Princess
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I have tried adding my own forum post with no luck -
I would like to share my thoughts with transferring from the AccountRight software over to the online Myob Business.
I have noticed the 'Hide Bank Feed' feature is unavailable which i believe is an extremely important feature that should be available.
I have 30-50+ transactions per day which need allocating and MYOB online help has advised me that they can delete transactions but it needs to be the Whole Day not just specific items, which is not appropriate for my business.
I spent over an hour with help desk today with no resolution, & over 3 hours yesterday sorting out last financial years bank feed transactions.
Please ADD this feature to the online version as it would make the life of both the customer and your help desk a lot easier.
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