Forum Discussion

Spruceitsa's avatar
Spruceitsa
Experienced User
1 year ago

I have an AGL transaction in my feed, but I dont an AGL account I believe and is not in bank statement?

Am I going mad or how can this happen
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi Spruceitsa,

 

Sometimes, bank feeds can pull in transactions that are generated by third parties or service providers. It's possible that the transaction came through from a related account or service wihtout a direct connection to AGL.

 

It's also worth checking if the transaction was manually entered in MYOB and coded to AGL by mistake.

 

If none of these identify the issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Our support team can double check this transaction and resolve the issue.

 

Regards,

Sai

  • Spruceitsa's avatar
    Spruceitsa
    Experienced User
    1 year ago

    Thankyou SAI yes I think i will need to reach out to MYOB to check into ut

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