Income Statement Not Appearing in Employee's ATO Account

Hi M_Moar,

Great to hear that your EOFY finalisation report is all set! If an employee's income statement isn't showing up on their MyGov, I’d recommend reaching out directly to the ATO for guidance—they can provide specific details on why the income statement might not be appearing. If the ATO confirms everything is correct on their end, you might want to consider undoing the finalisation and finalising it again. Another option is to send an update event to refresh the data sent to the ATO. 

Feel free to get in touch if you need more help.

Cheers,

Princess

Hi Princess

Thanks for replying - I really appreciate that.

I 'inherited' this MYOB file and can see that the employee's date of birth has been entered incorrectly in his MYOB employee card (he commenced in May 2023).  I am waiting for confirmation from the employee whether we have the correct TFN on file.

Given that the amounts paid are correct, would I simply undo the finalisation, update his DOB in his card, and then send an update event (in this financial year), following by a second finalisation for last financial year? 

Appreciate your advice.

Hi Princess

Is it really that easy?!  Sending an update event will also then cause the Income Statement to be visible as 'Tax Ready' in the employee's ATO account, without needing to resubmit the finalisation - is that correct?

I really hope that's the case - I was dreading a much more complicated process.

Thanks Princess.  I received confirmation from the employee today that they can now see their tax ready income statement.  Thank you so much for your help with this.