Forum Discussion

M_Moar's avatar
M_Moar
Experienced Cover User
4 months ago

Income Statement Not Appearing in Employee's ATO Account

Hi, I submitted our EOY Finalisation on 02.07.24 and the report shows in Payroll Reporting as Accepted.  I am an employee of this business, and my income statement appears as tax ready.  However, an ...
  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi M_Moar,

     

    Yes, sending an update event usually does the trick and makes the income statement show up in the employee's ATO account. Lots of users have had success with this. But if everything's entered correctly and the update event still doesn't fix it, the next step would be to undo the finalisation and then re-finalise it.

     

    If the income statement still doesn't appear after these steps, it might be worth reaching out to the ATO for a bit more help.

     

    Cheers,

    Princess

     

     

     

     

M_Moar's avatar
M_Moar
Experienced Cover User

Hi Princess

 

Thanks for replying - I really appreciate that.

 

I 'inherited' this MYOB file and can see that the employee's date of birth has been entered incorrectly in his MYOB employee card (he commenced in May 2023).  I am waiting for confirmation from the employee whether we have the correct TFN on file.

 

Given that the amounts paid are correct, would I simply undo the finalisation, update his DOB in his card, and then send an update event (in this financial year), following by a second finalisation for last financial year? 

 

Appreciate your advice.

Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi M_Moar,

 

You’re welcome—glad to help! 

 

Since the amounts paid are correct and only the employee details are incorrect, you just need to update the employee details in their card file. After that, send an update event from your STP reporting screen to notify the ATO about the changes.

 

Feel free to get in touch if you need more help.

 

Cheers,

Princess

 

 

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content