Forum Discussion

Dom1982's avatar
Dom1982
Experienced User
2 years ago

Open invoices not appearing again !!!!!!! come on

are you serious MYOB, what is wrong with your programmers, they all need to be fired !!!!

 

you now have introduced a status called overdue, but that status doesnt appear in your drop down box so it cant be selected. this is worse than before. 

 

why change it to overdue and not just leave it as OPEN !!!!!

 

stop changing stuff and leave it as is !!!

 

so over this sh*t 

 

 

  • Hi Dom1982 and Stephen554 

     

    We appreciate your patience regarding this matter. Posting here again to let you know that the team was aware of this and that a fix was done last Monday. Open should show both Open and Overdue invoices. Overdue should be specific to Overdue invoices only. If you seem to have the same problem with the results showing, kindly log out of your account and log back in. You can also clear your browser cache or try a different browser. Here I am posting updated sample screenshots of what it should look like when choosing from either Open or Overdue.

     

    OPEN

     

     

     

    OVERDUE

     

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

8 Replies

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  • KF_Steve's avatar
    KF_Steve
    Contributing Cover User

    I agree, I think that they have forgotten that this software is for small business people & not for accountants

     

    Every "upgrade" complicates the running of my business & some seem to be pointless 

     

    PLEASE PLEASE MYOB, stop changing things !

     

    • Sean_DC's avatar
      Sean_DC
      MYOB Moderator

      Hi Dom1982 

       

      Thank you for your post. I've tried to replicate this on my end. When you click the dropdown box it will show both Open and Overdue. Kindly try signing out and then signing in back. You can also try signing in to another browser.  I'm posting here some sample screenshots as well.

       

       

      Please feel free to post again. I'm happy to assist further.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

       

      • Dom1982's avatar
        Dom1982
        Experienced User

        its been fixed now after multiple emails. still not sure why an overdue status was created you could have just left it as red hightlighted as before so everyone knew it was overdue. now to see all invoices open and overdue its 2 drop down boxes. 

         

        the other issue is that when there is overdue invoices on the dashboard, you click on the on the button and it takes you to the closed invoices, i would think it should take you to the overdue invoices ? 

         

        closed invoices are invalid as they are closed. 

         

        just little shortcuts to help the small businesses 

    • Sean_DC's avatar
      Sean_DC
      MYOB Moderator

      Hi Dom1982 and KF_Steve 

       

      Thank you for clarifying that. Yes, at the moment when you click on overdue invoices, it would just lead you to the general page of Invoices. It doesn't lead you to specifically overdue invoices. I do believe it's something that the development team is working on. In the meantime, you can submit an idea on our Product Ideas board so that others can vote for it as well. 
       

  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator

    Hi @Dom1982 and @Stephen554 

     

    Thank you for your posts. When you click the dropdown box it will show both Open and Overdue. Kindly try signing out and then signing in again. You can also try signing in to another browser.  

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

    • Dom1982's avatar
      Dom1982
      Experienced User

      Hi Sean 

       

      not sure if know what i mean 

       

      if you click on the below button showing the overdue invoices on the dashboard. 

       

      it takes you to the following screen showing all the closed invoices. i know you can select the dropdown box and click on overdue but doesnt it make more sense for this link to go straight to overdue invoices not closed invoices. 

       

       

       

       

       

    • Sean_DC's avatar
      Sean_DC
      MYOB Moderator

      Hi Dom1982 and Stephen554 

       

      We appreciate your patience regarding this matter. Posting here again to let you know that the team was aware of this and that a fix was done last Monday. Open should show both Open and Overdue invoices. Overdue should be specific to Overdue invoices only. If you seem to have the same problem with the results showing, kindly log out of your account and log back in. You can also clear your browser cache or try a different browser. Here I am posting updated sample screenshots of what it should look like when choosing from either Open or Overdue.

       

      OPEN

       

       

       

      OVERDUE

       

       

       

      Please feel free to post again. I'm happy to assist further.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.