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Polly_Templeton's avatar
Polly_Templeton
Experienced User
4 years ago

Sales invoices not appearing in Sales Register

Good morning, 

 

I am using AccountRight 2020.4 with Windows 10.

 

On 22 January I raised two sales invoices dated 22/01/2021 (12022046 and 12022047) but they are not showing in the Sales Register under All Sales.  At the time I printed them off and also emailed them to the customers. In fact one customer has paid the invoice and I was able to receive the payment from the bank feed.  However this invoice does not appear in Closed Invoices and the other one that is still open does not appear in Open Invoices. 

 

I read a similar post from July 2019 which suggested that the AccountRight cache be cleared.  I have managed to do this but still the missing two invoices do not appear.  

 

Snips showing existence of invoices and the sales register without them.

 

Please can you assist.  Many thanks

Polly

 

What is even more strange is that I raised one other invoice after this on 22/1/21 (12022048) but the invoice was dated 31/12/2020.  It appears fine. 

  • Hi Polly_Templeton 

     

    If you go back to the Sent Emails window and locate those transactions, on the far right is that blue arrow. Selecting that will open the necessary transaction, what is the date showing - in particular the year?

     

    Typically, we see this situation, where transactions appear to not be showing, however, they have been inadvertently entered on a different date/year thus shouldn't be appearing as they are entered with a different date/year.

     

    If that transaction does have the appropriate date, getting a screenshot of the transaction would be ideal.

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  • Hi Polly_Templeton 

     

    If you go back to the Sent Emails window and locate those transactions, on the far right is that blue arrow. Selecting that will open the necessary transaction, what is the date showing - in particular the year?

     

    Typically, we see this situation, where transactions appear to not be showing, however, they have been inadvertently entered on a different date/year thus shouldn't be appearing as they are entered with a different date/year.

     

    If that transaction does have the appropriate date, getting a screenshot of the transaction would be ideal.

    • Polly_Templeton's avatar
      Polly_Templeton
      Experienced User

      That's it.  You must get a few of these early in the year.  

      Many thanks