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Polly_Templeton's avatar
Polly_Templeton
Experienced User
4 years ago

Sales invoices not appearing in Sales Register

Good morning,    I am using AccountRight 2020.4 with Windows 10.   On 22 January I raised two sales invoices dated 22/01/2021 (12022046 and 12022047) but they are not showing in the Sales Registe...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Polly_Templeton 

     

    If you go back to the Sent Emails window and locate those transactions, on the far right is that blue arrow. Selecting that will open the necessary transaction, what is the date showing - in particular the year?

     

    Typically, we see this situation, where transactions appear to not be showing, however, they have been inadvertently entered on a different date/year thus shouldn't be appearing as they are entered with a different date/year.

     

    If that transaction does have the appropriate date, getting a screenshot of the transaction would be ideal.

Steven_M's avatar
Steven_M
Former Staff

Hi Polly_Templeton 

 

If you go back to the Sent Emails window and locate those transactions, on the far right is that blue arrow. Selecting that will open the necessary transaction, what is the date showing - in particular the year?

 

Typically, we see this situation, where transactions appear to not be showing, however, they have been inadvertently entered on a different date/year thus shouldn't be appearing as they are entered with a different date/year.

 

If that transaction does have the appropriate date, getting a screenshot of the transaction would be ideal.

Polly_Templeton's avatar
Polly_Templeton
Experienced User
4 years ago

That's it.  You must get a few of these early in the year.  

Many thanks

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