Forum Discussion

Contributing User

14 days ago

Invoice send through AccountRight not deliver to business email

Since yesterday MYOB AccountRight Plus upgrade to 2024.11.1.15, all the invoice sent through AccountRight cannot be delivered to our business email, even the delivery status shows sent in myob "Sent ...

Earl_HD

MYOB Moderator

14 days ago

Hi ACCEOS,

If clearing the AccountRight cache did not fix the issue, we may need to look further into this. Could you please reply with the diagnostic log of your application? AccountRight Diagnostic Log

Regards,
Earl

ACCEOS
Contributing User
14 days ago
We found all the invoice email though AccountRight are going to spam and blocked by outlook after we update MYOB.
Don't know why this happened, maybe the upgrade changed some setting we didn't know.
Anyway, it has been fixed.
Thanks
- CIAF
  Contributing User
  14 days ago
  How did you fix it? Or did MYOB do something?
  
  Cassie
  - ACCEOS
    Contributing User
    14 days ago
    You have to call Microsoft team to release the block invoice and add AccountRight to trust/safe sender.
CIAF
Contributing User
14 days ago
Hi Earl

I have the same problem. Do you have a 'fix' for it? See my comments below.

Cassie