Forum Discussion

ACCEOS's avatar
ACCEOS
3 months ago

Invoice send through AccountRight not deliver to business email

Since yesterday MYOB AccountRight Plus upgrade to 2024.11.1.15, all the invoice sent through AccountRight cannot be delivered to our business email, even the delivery status shows sent in myob "Sent ...
CIAF's avatar
CIAF
Contributing User
3 months ago

Hi.

 

I am having the same problem. I did a 'mock' invoice and sent it to co-workers. It never arrived to either of them, nor to me. So perhaps there is an issue with the update that was performed earlier this week? 

 

Cassie

ACCEOS's avatar
ACCEOS
3 months ago

Hi,

 

We called the Microsoft outlook, they found our email block the invoice email though AccountRight as outlook trade AccountRight as unsafe sender. Not sure is the updates change something, so outlook not trust it any more. 

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