Forum Discussion

ACCEOS's avatar
ACCEOS
Contributing User
14 days ago

Invoice send through AccountRight not deliver to business email

Since yesterday MYOB AccountRight Plus upgrade to 2024.11.1.15, all the invoice sent through AccountRight cannot be delivered to our business email, even the delivery status shows sent in myob "Sent ...
ACCEOS's avatar
ACCEOS
Contributing User

We found all the invoice email though AccountRight are going to spam and blocked by outlook after we update MYOB.

Don't know why this happened, maybe the upgrade changed some setting we didn't know.

Anyway, it has been fixed.

Thanks

CIAF's avatar
CIAF
Contributing User
14 days ago

How did you fix it? Or did MYOB do something?

 

Cassie

  • ACCEOS's avatar
    ACCEOS
    Contributing User
    14 days ago

    You have to call Microsoft team to release the block invoice and add AccountRight to trust/safe sender.

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