Our stock levels often show with multiple decimal places and we have been told we need to call everytime for MYOB to run a diagnostic script. This has been happening for 4 years and we keep being told they are working on it. How long will this take, we cannot bill clients when this happens.
I have been on hold for 40 min and told we were a priority customer.
Can someone please assist me by running a diagnostic script or tell me if I can do it?
Thanks,
Hi Richmond91,
Totally understand how frustrating it is to keep calling and still not getting the help you need. That’s the complete opposite of what being a priority customer should feel like, and I’m really sorry it’s ended up this way for you. This stock level issue has been a bit of a tricky one behind the scenes, with a few different things that can cause it, so we still don’t have a firm date for a permanent fix just yet, but our team is on it.
In the meantime, I’ve looked up your account using the email you’re registered with here on the Community Forum and run the fixed script over your file. If ever this pops up again, you don’t have to just rely on calling us, you can also jump onto Live Chat via our virtual assistant MOCA for quicker help, and they can get that script run for you there as well.
Cheers,
Princess
Hi, my stock on hand still has the strange numbers. Also, we entered an incorrect item in a purchase and when I go to try to correct it, the message shows as attached. The error is incorrect as by deleting the item I would be left with 0 stock, not a positive or a negative. Can you please assist. thanks
Hi Richmond91,
Appreciate the screenshot, super helpful! That message can appear when changing inventory preferences if the item history causes the system to detect a negative on-hand quantity at a point in time, even if the current quantity now looks correct.
To help get this sorted, please reach out to our back-end team so they can look into this further and assist with the next steps. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
I am sorry but everytime I reach out via MOCA, it says it doesn’t understand my question and keeps giving me options that are irrelevant.
MOCA does not work. Thank you,
