502 Gateway Errors
Good Morning
Over the last few days we have seen a small number of sites report that they are receiving the above error when either trying to login or action specific workflows within their sit...
Forum Discussion
Update 25/7 2:24 NZT: Since Monday, 15 customers have reported 502 Bad Gateways errors when trying to access their sites, after investigation our Platform team identified that the problem affects only the instances provisioned before 20th July (the CrowdStrike outage day).
The Platform Team tried the workaround advised by CS but that has not helped. In order to permanently fix this disruption, the Platform team will be replacing older instances with new ones tonight.
Next Steps: Replace all of the older instances with new ones tonight
Impact: Some customers getting 502 Bad Gateway error message when accessing their sites
Workaround: Migrating sites to new stacks or instances as required
Next Update: 26/07
