I am trying to open my MYOB file in Accountright Plus V19.16. After going through the 'Open File' 'Enter User ID' and 'comfirm company file' windows I get a message saying 'Initialisation Error'
I have tried restarting the computer but still receive the same message. I cannot find any threads to help with this problem and now can't find a phone number to call to resolve the problem. Any advice will be greatly appreciated.
Ensuring that you aren't linking the same import field to multiple AccountRight fields is something that we have seen in appearing in reach versions. From memory, with AccountRight 2020.1 and onwards, having those import fields matched to multiple AccountRight fields would generate the error you are experiencing.
I’d recommend uninstalling AccountRight first. Once uninstalled, you will need to delete or rename the program folder on your computer and run the registry cleaner to remove the registry entries for AccountRight. You can locate the AccountRight registry cleaner on our help article Fixing issues uninstalling AccountRight v19. When reinstalling, please ensure that your computer meets the system requirements for your version. You may also disable any antivirus that you have on your computer when reinstalling AccountRight
For further troubleshooting, I would suggest that you do the following for Initialisation Error (on Windows):
Open the System Properties control panel applet (the fastest method is right click Start >> Run >> type 'sysdm.cpl')
Go to the Advanced tab and click on Settings under Performance.
Go to Data Execution Prevention >> click Add >> Go to "Myobp.exe" or where you installed AccountRight (this may have a different file name on your end)
Click OK
Please let us know if you require any further assistance with this. We are happy to assist.
Thank you Doreen, I will try that solution and let you know how I go. Before I unistall V19.16 can you please confirm that this version is still available to re-install? I realise it is quite an old version but it does everything I need for our self managed super fund record keeping. I don't need any online services and don't want to pay an extra subscription!
As per checking, AccountRight Plus v19.16 is still available. You may check the MYOB Software Downloads when installing the software. Please let us know if you require any further assistance. We are delighted to assist you.
I haven't had reliable internet range since you offered this solution so I hope to try again over the next couple of days and I will let you know how I go.
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I am trying to open my MYOB file in Accountright Plus V19.16. After going through the 'Open File' 'Enter User ID' and 'comfirm company file' windows I get a message saying 'Initialisation Error'
I have tried restarting the computer but still receive the same message. I cannot find any threads to help with this problem and now can't find a phone number to call to resolve the problem. Any advice will be greatly appreciated.
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I am trying to open my MYOB file in Accountright Plus V19.16. After going through the 'Open File' 'Enter User ID' and 'comfirm company file' windows I get a message saying 'Initialisation Error'
I have tried restarting the computer but still receive the same message. I cannot find any threads to help with this problem and now can't find a phone number to call to resolve the problem. Any advice will be greatly appreciated.
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After going through the 'Open File' 'Enter User ID' and 'comfirm company file' windows I get a message saying 'Initialisation Error' I 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I’d recommend uninstalling AccountRight first. Once uninstalled, you will need to delete or rename the program folder on your computer and run the registry cleaner to remove the registry entries for AccountRight. You can locate the AccountRight registry cleaner on our help article Fixing issues uninstalling AccountRight v19. When reinstalling, please ensure that your computer meets the system requirements for your version. You may also disable any antivirus that you have on your computer when reinstalling AccountRight
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For further troubleshooting, I would suggest that you do the following for Initialisation Error (on Windows):
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Open the System Properties control panel applet (the fastest method is right click Start >> Run >> type 'sysdm.cpl')
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Go to the Advanced tab and click on Settings under Performance.
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Go to Data Execution Prevention >> click Add >> Go to \"Myobp.exe\" or where you installed AccountRight (this may have a different file name on your end)
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Click OK
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Please let us know if you require any further assistance with this. We are happy to assist.
I’d recommend uninstalling AccountRight first. Once uninstalled, you will need to delete or rename the program folder on your computer and run the registry cleaner to remove the registry entries for AccountRight. You can locate the AccountRight registry cleaner on our help article Fixing issues uninstalling AccountRight v19. When reinstalling, please ensure that your computer meets the system requirements for your version. You may also disable any antivirus that you have on your computer when reinstalling AccountRight
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For further troubleshooting, I would suggest that you do the following for Initialisation Error (on Windows):
\n
\n
Open the System Properties control panel applet (the fastest method is right click Start >> Run >> type 'sysdm.cpl')
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Go to the Advanced tab and click on Settings under Performance.
\n
Go to Data Execution Prevention >> click Add >> Go to \"Myobp.exe\" or where you installed AccountRight (this may have a different file name on your end)
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Click OK
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Please let us know if you require any further assistance with this. We are happy to assist.
Thank you Doreen, I will try that solution and let you know how I go. Before I unistall V19.16 can you please confirm that this version is still available to re-install? I realise it is quite an old version but it does everything I need for our self managed super fund record keeping. I don't need any online services and don't want to pay an extra subscription!
Thank you Doreen, I will try that solution and let you know how I go. Before I unistall V19.16 can you please confirm that this version is still available to re-install? I realise it is quite an old version but it does everything I need for our self managed super fund record keeping. I don't need any online services and don't want to pay an extra subscription!
As per checking, AccountRight Plus v19.16 is still available. You may check the MYOB Software Downloads when installing the software. Please let us know if you require any further assistance. We are delighted to assist you.
As per checking, AccountRight Plus v19.16 is still available. You may check the MYOB Software Downloads when installing the software. Please let us know if you require any further assistance. We are delighted to assist you.
I haven't had reliable internet range since you offered this solution so I hope to try again over the next couple of days and I will let you know how I go.
I haven't had reliable internet range since you offered this solution so I hope to try again over the next couple of days and I will let you know how I go.
Kindly update us on how it goes on your end. Please don't hesitate to reach out. We are delighted to assist you.
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Best regards,
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Doreen
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