Forum Discussion

ShazC's avatar
ShazC
Contributing Cover User
2 years ago

Initialisaton error

I am trying to open my MYOB file in Accountright Plus V19.16. After going through the 'Open File' 'Enter User ID' and 'comfirm company file' windows I get a message saying 'Initialisation Error' I h...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, ShazC 

     

    Thanks for your response. 

     

    As per checking, AccountRight Plus v19.16 is still available. You may check the MYOB Software Downloads when installing the software. Please let us know if you require any further assistance. We are delighted to assist you.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, ShazC 

 

Thanks for your post.

 

I’d recommend uninstalling AccountRight first. Once uninstalled, you will need to delete or rename the program folder on your computer and run the registry cleaner to remove the registry entries for AccountRight. You can locate the AccountRight registry cleaner on our help article Fixing issues uninstalling AccountRight v19. When reinstalling, please ensure that your computer meets the system requirements for your version. You may also disable any antivirus that you have on your computer when reinstalling AccountRight


For further troubleshooting, I would suggest that you do the following for Initialisation Error (on Windows):
 

  • Open the System Properties control panel applet (the fastest method is right click Start >> Run >> type 'sysdm.cpl')
  • Go to the Advanced tab and click on Settings under Performance.
  • Go to Data Execution Prevention >> click Add >> Go to "Myobp.exe" or where you installed AccountRight (this may have a different file name on your end)
  • Click OK

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

ShazC's avatar
ShazC
Contributing Cover User
2 years ago

Hi Doreen,

I haven't had reliable internet range since you offered this solution so I hope to try again over the next couple of days and I will let you know how I go.

Thanks for your suggestions

Shaz

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, ShazC 

     

    Thanks for getting back to us. 

     

    Kindly update us on how it goes on your end. Please don't hesitate to reach out. We are delighted to assist you.

     

    Best regards,

    Doreen

    • JohnR49's avatar
      JohnR49
      2 years ago

      Tried to log in to Accountright Standard V19.0 but get the 'Initialisation Error'. This is after a supposed disc cleanup by AVG Tune Up.

      Restored Win 10 from a restore point before the AVG clean upbut the error still occurs.

       

      Uninstalled the program but it continues to show in the program list.

      Tried using the  'AccountRight registry key remover' as described in previous posts but that didn't remove the program from the list.

       

      When reinstalling V19.0 it says that another version is installed.

       

      Are there any further remedies?

       

       

      • ShazC's avatar
        ShazC
        Contributing Cover User
        2 years ago

        Hi John,

        I am still not able to open my file despite trying all the solutions recommended by Doreen I still get the same initialisation error.

        Appreciate if anyone can suggest any other solutions I can try?

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