Forum Discussion

Cazzam's avatar
Cazzam
Contributing User
31 days ago
Solved

Payslip Error

Myob will not let me send, print or view PDF employee payslips. The following error is appearing.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: c035436b-f87f-4dee-ae9a-e69275888861

 

I have tried continuously for 2 weeks using different computers and browsers and error still occurs. I have tried calling Myob but the wait is hours and have sent a request through my.myob but nothing. I also put the error into google and nothing.

 

Can anyone help me please:( 

  • Doreen_P's avatar
    Doreen_P
    31 days ago

    Hey Cazzam,

     

    That sounds frustrating— two weeks is a long time to be stuck. No worries, we've got a quick workaround to get things working. Removing the logo from your settings should help with the issue:

     

    • Go to Business settings.
    • Select Brand settings.

     

    If you still encounter any issues after removing the logo, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, to help you with this.

     

    Cheers,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    31 days ago

    Hey Cazzam,

     

    That sounds frustrating— two weeks is a long time to be stuck. No worries, we've got a quick workaround to get things working. Removing the logo from your settings should help with the issue:

     

    • Go to Business settings.
    • Select Brand settings.

     

    If you still encounter any issues after removing the logo, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, to help you with this.

     

    Cheers,

    Doreen

    • Cazzam's avatar
      Cazzam
      Contributing User
      31 days ago

      Thanks Doreen, Problem solved for now but does that mean we can't use our branding?

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        31 days ago

        Hi there Cazzam,

         

        Glad to hear the workaround helped with emailing and viewing pay slips. I've added your account as affected by this issue, so you'll get an email update once it's resolved. In the meantime, you can add your logo again to see if it works. If not, remove it to avoid any issues with pay slips.

         

        Cheers,

        Doreen

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