I have taken over a business's MYOB account and there are a heap of old mostly $0.00 payslips in the to be emailed section. I have tried to change them to "already printed" but MYOB won't let me. I have unlocked to period but it is saying "you can only enter pays for the current or previous financial year" has anyone else had this or know how to fix it?
Hi PLWX,
Thanks for sharing the screenshot, That error is usually tied to the financial year rules in the file, which can stop changes being made to older payroll records.
The odd part here is that updating an old payslip to “Already Printed or Sent” from the Print/Email Payslips window wouldn’t normally be expected to throw any error message, so this looks like it needs a closer check from our team. Best next step would be to reach out to support so they can dig into what’s causing it in this file. You can jump onto live chat through our virtual assistant MOCA, or use our online support options here.
Cheers,
Princess
