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PLWX's avatar
PLWX
Member
1 month ago
Solved

Clearing out old payslips

I have taken over a business's MYOB account and there are a heap of old mostly $0.00 payslips in the to be emailed section. I have tried to change them to "already printed" but MYOB won't let me. I h...
payslip
Princess_R's avatar
Princess_R
MYOB Moderator
1 month ago

Hi PLWX,

 

Thanks for sharing the screenshot, That error is usually tied to the financial year rules in the file, which can stop changes being made to older payroll records.

 

The odd part here is that updating an old payslip to “Already Printed or Sent” from the Print/Email Payslips window wouldn’t normally be expected to throw any error message, so this looks like it needs a closer check from our team. Best next step would be to reach out to support so they can dig into what’s causing it in this file. You can jump onto live chat through our virtual assistant MOCA, or use our online support options here.

 

Cheers,

Princess

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