Forum Discussion

Cazzam's avatar
Cazzam
Contributing User
31 days ago
Solved

Payslip Error

Myob will not let me send, print or view PDF employee payslips. The following error is appearing.   Something went wrong. Please try again or refresh the browser. Please try again. If the error p...
  • Doreen_P's avatar
    Doreen_P
    31 days ago

    Hey Cazzam,

     

    That sounds frustrating— two weeks is a long time to be stuck. No worries, we've got a quick workaround to get things working. Removing the logo from your settings should help with the issue:

     

    • Go to Business settings.
    • Select Brand settings.

     

    If you still encounter any issues after removing the logo, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, to help you with this.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
31 days ago

Hey Cazzam,

 

That sounds frustrating— two weeks is a long time to be stuck. No worries, we've got a quick workaround to get things working. Removing the logo from your settings should help with the issue:

 

  • Go to Business settings.
  • Select Brand settings.

 

If you still encounter any issues after removing the logo, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, to help you with this.

 

Cheers,

Doreen

  • Cazzam's avatar
    Cazzam
    Contributing User
    31 days ago

    Thanks Doreen, Problem solved for now but does that mean we can't use our branding?

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      31 days ago

      Hi there Cazzam,

       

      Glad to hear the workaround helped with emailing and viewing pay slips. I've added your account as affected by this issue, so you'll get an email update once it's resolved. In the meantime, you can add your logo again to see if it works. If not, remove it to avoid any issues with pay slips.

       

      Cheers,

      Doreen

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