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ShazC's avatar
ShazC
Contributing Cover User
2 years ago

Initialisaton error

I am trying to open my MYOB file in Accountright Plus V19.16. After going through the 'Open File' 'Enter User ID' and 'comfirm company file' windows I get a message saying 'Initialisation Error' I h...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, ShazC 

     

    Thanks for your response. 

     

    As per checking, AccountRight Plus v19.16 is still available. You may check the MYOB Software Downloads when installing the software. Please let us know if you require any further assistance. We are delighted to assist you.

     

    Best regards,

    Doreen

ShazC's avatar
ShazC
Contributing Cover User

Hi Doreen,

I haven't had reliable internet range since you offered this solution so I hope to try again over the next couple of days and I will let you know how I go.

Thanks for your suggestions

Shaz

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, ShazC 

 

Thanks for getting back to us. 

 

Kindly update us on how it goes on your end. Please don't hesitate to reach out. We are delighted to assist you.

 

Best regards,

Doreen

  • JohnR49's avatar
    JohnR49
    2 years ago

    Tried to log in to Accountright Standard V19.0 but get the 'Initialisation Error'. This is after a supposed disc cleanup by AVG Tune Up.

    Restored Win 10 from a restore point before the AVG clean upbut the error still occurs.

     

    Uninstalled the program but it continues to show in the program list.

    Tried using the  'AccountRight registry key remover' as described in previous posts but that didn't remove the program from the list.

     

    When reinstalling V19.0 it says that another version is installed.

     

    Are there any further remedies?

     

     

    • ShazC's avatar
      ShazC
      Contributing Cover User
      2 years ago

      Hi John,

      I am still not able to open my file despite trying all the solutions recommended by Doreen I still get the same initialisation error.

      Appreciate if anyone can suggest any other solutions I can try?

      • JohnR49's avatar
        JohnR49
        2 years ago

        Hi Shaz

        Just went back and looked at previous posts re this problem and retried the following

         

        The steps outlined

        -Open the System Properties control panel applet (fastest method is right click Start > Run > type 'sysdm.cpl')
        -Go to the Advanced tab and click on Settings... under Performance.
        -Go to the Data Execution Prevention tab, click Add... and navigate to "Myob.exe" wherever you installed -AccountRight ,  (your executable file may have a different name). Press Apply and finish.

         

        My MYOB now works. :-)

         

    • JohnR49's avatar
      JohnR49
      2 years ago

      Used MS Fix it to get the program completely uninstalled.

      Reinstalled V19.0 from a new folder. Appeared OK.

      On starting the program it progressed to the stage of opening a data file and then still came up with the 'Initialisation Error'.

       

      So very frustrating. Why can't MYOB work out where the broken link or whatever is occuring.

      • ShazC's avatar
        ShazC
        Contributing Cover User
        2 years ago

        Hi John & Doreen,

        I just randomly thought I would try to open the MYOB v19.16 again and it's all fine.

        I think MYOB must have fixed whatever the bug was that was causing the problem.

        Very happy to have all my data accessible again :)

        FYI I am using Windows 11 

         

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