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Janeharkz's avatar
Janeharkz
Contributing User
6 years ago

Accountants Office - Client Accounting Reports

I migrated my clients data for the 2018 year. I have been working on the 2019 Accounts and have had to edit a journal.   I can't access the reports and I am getting the advisisng that I have not co...
  • Mark_St's avatar
    Mark_St
    6 years ago

    Hi Jane,

     

    As this is logged to Support, I will take this issue offline and call you regarding it.

Mark_St's avatar
Mark_St
MYOB Staff
6 years ago

Hi Jane,

 

There is a link for the Upgrade wizard under the Client Accounting tab.

 

You will need to click this link and step through the upgrade wizard.

  • Janeharkz's avatar
    Janeharkz
    Contributing User
    6 years ago

    Mark

     

    I have done that - Message

    Client Error

    An unexpected error has ocurred.  Please check the log file for details.

    Reason:

    Object reference not set to an instance of an object.

     

    I have put through a support request - noone has responded as yet.

     

    We have had this issue before and MYOB support were unable to resolve the issue.

     

    We are on a hosted server so unable to run any scripts ourselves if this is required.  

    • Mark_St's avatar
      Mark_St
      MYOB Staff
      6 years ago

      Hi Jane,

       

      As this is logged to Support, I will take this issue offline and call you regarding it.

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