Header Account with Account Balance but No Detailed Accounts

Hi BrookeA 

I hope the suggestion by Genreve_S  resolves your issue. 

Note step 1 - this is very important and if your file is online it can take up to 45 mins to make a backup - depending on file size. Do not abort or cancel the backup. Many users do this and then cannot log into their file with a 'backup in progress ' message.

The reason this is important is that the steps outlined may solve the issue, or they may make it worse. The problem you have was caused by some one changing accounts from header to detail and vice versa. There are bugs in the code and MYOB does not handle this properly in certain cases. MYOB does not update header accounts properly when detail accounts are moved around - in certain circumstances.

Please update this post to advise how you got on.

In my opinion this file needs to be repaired by MYOB (or others). While you may fix this header balance, it is likely the detail accounts that originally made up this balance are now under a different header account - which may also have the wrong balance.

Regards

Gavin

Thanks Genreve_S, 

I followed your advice and did steps 1-5 and this seemed to fix the issue and the balance of the detail account went back to Zero.  I suspect this was either an old detailed account that had accidentally been made a header account or was an old header account that no longer had any detailed accounts.  Once I made it a detailed account, I was able to delete the account as it had no history. 

Thanks,

Brooke