MYOB Practice Tax - Slow & Laggy
Have just started using MYOB Practice Tax and have done a couple of individual returns in it and I am ready to throw my computer across the room with how slow & laggy it is doing a return online.
I...
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We have just actually got brand new computers and it is a lot faster now. However by the afternoon it slows down again - not as bad as it was, but when you are a fast typer it is still tedious waiting for it to catch up. And also for one of my first returns, a basic individual return with a lump sum super payment got 2 validation errors telling me I had to complete a item but also shouldn't complete that item. Logged a support call and spent 1 hour & 36 minutes on phone with MYOB on Friday afternoon and still not fixed - they are calling me back to day!!
They didn't call me back on the Monday and I was on annual leave from the Tuesday for 2 weeks. Got back to my support call having being closed & replied to email to reopen on Monday 11 August. By the time MYOB got back in contact on Tuesday 19 August we had made the decision to give up on online tax. Reprocessed the return in desktop software with no errors and took 5 minutes to process. The online process had cost us over 2 hours for this client.
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