Just a quick message to say it appears my issue has been resolved sometime in the last few days. Maybe after the recent update? 31 transactions matched using the online portal in the usual 5 - 10 minutes. All is good for now, Thanks.
Hi auth-aus,
That sounds like the approve button is on the desktop version but this issue is specifically the online bank feed matching process which is a bit different to desktop. In the online bank feed matching screen there is a column called 'Match or Categorise' that indicates if there is a possible match to the bank transaction that the system found. In that column there is a drop down or expand button that opens up space to show the list of transactions the system thinks could be a match. The user then selects the correct transaction, receipts the paymetn and saves the match. It is the processing of the system showing the list that takes a long time to display and shows a loading spinning circle while the system 'thinks'. It's a bit like the find button on the desktop bank feeds except that the system has already done the finding and it can also search transactions without payment receipts to find possible matches. It's usually very quick and easy to use, but this slowness makes it tiring.
And, in Marissa's example, you complete the unusually long matching process, the system doesn't actually match it and you have to start again. It is very frustrating and time consuming when it has this issue.
Yes correct Dalewi!! You nailed it! I'm using the online version, which is the one I have to use for MYOB Business. Arhh it is so frustrating! Any ideas please?? I'll be so thankful hehe. Tried online chat support and got no where🤦♀️
Sorry just re read as you don't what happened it just fixed it self lol. Myob Business only has on online web browser version, how do you get desktop version? Maybe could try that? I run two businesses through MYOB, and this painful issue happens with both! Even when I go on my husbands computer, or even at different house same issue! So nothing to do with my computer 🥹
Yeah, I was lucky enough to have it resolve itself.
Maybe check with MYOB if there is a desktop version available with your subscription.
Do you receipt a sales invoice or spend money first or are you doing it all from bank feeds? IE: you prepare a sales invoice, customer pays and you match the bank transaction to the sales invoice or is it sales invoice, customer pays, you receipt the payment against the sales invoice, match bank transaction to payment received? Same result different process. If the first option, you could try receipting payments received against the invoices first before processing bank feeds. IE: Sales > Record customer payment > record the payment details. I'm not sure if it will help but I'm thinking it is one step the bank matching process doesn't have to do therefore less 'processing' down time for the system maybe?
Depening on the volume of transactions, Bank feeds are an automation process to help with bank reconciliation. You could skip bank feed matching altogether and just manually enter and record transactions ready for bank reconcile. If you're not familiar with that process maybe check with MYOB support as to how that affects things for you.
Sorry I don't have a definate answer because I know how frustrating it is.
