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ryadre's avatar
ryadre
Trusted User
2 years ago
Solved

Online Payments not getting allocated (NZ)

Hi, I have started using the online payments feature. I have selected to pass on the surcharge.   I have selected 1-1000 Cheque Account to record payments, and 6-1800 Myob Merchant Fees for merchan...
Steven_M's avatar
Steven_M
Former Staff
6 years ago

HI DazedNConfused 

 

Basically, to make a transaction appear so it can be matched in AccountRight  there are 3 requirements that need to be met:

  • The transaction needs to be going to the bank account that you have set up as your bank feeds account. You can check this via going into the transaction and taking a look at the account number at the top of the screen. This account number needs to be the same as the one listed in the Banking>>Bank Feeds>>Account.
  • The transaction needs to have a similar date range and amount for that bank feed transaction. I would recommend find the transaction via the Banking>>Bank register window to check that particular transaction has been entered correctly.
  • Finally, the transaction must not be reconciled or marked as cleared in the Banking>>Reconcile Accounts window. For example, if you open up the Banking>>Reconcile Accounts window and there is a tick next to the transaction it has been marked as cleared. This would make the transaction not be able to be matched.

From the information, you have provided the dates, amounts and possibly accounts all match up. So my recommendation would be to see if you can see that payment in the Reconcile Accounts window. If you can see if, is it marked as cleared (is ticked)? If so, untick it and you will then be able to match it.

  • Kimmy12345's avatar
    Kimmy12345
    Experienced User
    4 years ago

    Hi CloverQ ,

     

    Thank you for your reply - I did do that with the assistance of a MYOB Specialist as I put in a call at the same time as looking for advice here. It worked and I did re-process the Super 2 days ago 28/3/22.

     

    The status in the Manage Payments window is still saying "Processing Payments" so now I am concerned that it wont work again. Is this time delay normal now that there has been a change in the backend of procesing the super? I feel like it will be throwing my accounts out as if it goes over March 31, MYOB will show super has been paid but the bank account wont reflect this so my reconciliation will be out. 

     

    Any help/advice again would be appreciated

    • CloverQ's avatar
      CloverQ
      Former Staff
      4 years ago

      Hi Kimmy12345 

       

      Thanks for the update.

       

      It can take a few days for the status to be updated to 'Completed',  and it will only update when an Pay Super administrator/authoriser logs in to the Manage Payments window. 

       

      If the payment status is still 'Processing Payments' now after logging in to the Manage Payments window, and your bank account hasn't been charged, you will need to check the following:

       

      • the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au 
      • the employee is registered for the correct fund as some funds share the same USI. 

      Once these are updated, reverse the pay super transaction and reprocess it again.

      • Kimmy12345's avatar
        Kimmy12345
        Experienced User
        4 years ago

        Hi CloverQ, 

         

        My super still has a "processing payment" status. I have looked at the USI numbers and they look correct. If there was an error with the superfund names/numbers wouldnt the payment status reflect this?

         

        I am lost as to what to do as it is neither telling me to reverse nor telling me there is an error with a particular employees payment nor asking me to reverse. 

         

        Previously we would see a little red cross next to an individual payment which was incorrect. What is the process now? I have been fighting with this super payment since 16/3/22 and am not getting anywhere and now would normally do March's payment but not sure if I should wait until I get Febs through or just go ahead and do March's and hope for the best. I really need help here.

         

         

Looking for something else?

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Feed not matching customer payment","id":"message:608366","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:143102"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ARBanking"},"conversation":{"__ref":"Conversation:conversation:608366"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:608366"},"body@stripHtml({\"truncateLength\":200})":" Good morning brains trust!   I have an invoice that is showing paid into the bank account in MYOB and the customer deposit is in the bank feed LH column. The dates and amounts are correct. MYOB wil...","body@stringLength":"449","rawBody":"

Good morning brains trust!

 

I have an invoice that is showing paid into the bank account in MYOB and the customer deposit is in the bank feed LH column. The dates and amounts are correct. MYOB will not find the payment no matter how hard I try. Biggest issue it that the initial payment was made while the invoice was still an order so will take effort to fix. 

 

Please help.

 

Alison

","kudosSumWeight":0,"postTime":"2019-09-06T09:31:10.284+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag: Desktop","text":" Desktop","time":"2014-01-09T22:32:13.037+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:608366_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1447},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good morning brains trust!

 

I have an invoice that is showing paid into the bank account in MYOB and the customer deposit is in the bank feed LH column. The dates and amounts are correct. MYOB will not find the payment no matter how hard I try. Biggest issue it that the initial payment was made while the invoice was still an order so will take effort to fix. 

 

Please help.

 

Alison

"},"Conversation:conversation:608366":{"__typename":"Conversation","id":"conversation:608366","solved":true,"topic":{"__ref":"ForumTopicMessage:message:608366"},"lastPostingActivityTime":"2019-09-06T16:07:47.737+10:00","lastPostTime":"2019-09-06T16:07:47.737+10:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:608366":{"__typename":"ModerationData","id":"moderation_data:608366","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:608366_1":{"__typename":"Revision","id":"revision:608366_1","lastEditTime":"2019-09-06T09:31:10.284+10:00"},"AcceptedSolutionMessage:message:608370":{"__typename":"AcceptedSolutionMessage","id":"message:608370","conversation":{"__ref":"Conversation:conversation:608366"},"author":{"__ref":"User:user:49125"},"revisionNum":1,"uid":608370,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ARBanking"},"parent":{"__ref":"ForumTopicMessage:message:608366"},"subject":"Re: Bank Feed not matching customer payment","moderationData":{"__ref":"ModerationData:moderation_data:608370"},"body":"

HI DazedNConfused 

\n

 

\n

Basically, to make a transaction appear so it can be matched in AccountRight  there are 3 requirements that need to be met:

\n\n

From the information, you have provided the dates, amounts and possibly accounts all match up. So my recommendation would be to see if you can see that payment in the Reconcile Accounts window. If you can see if, is it marked as cleared (is ticked)? If so, untick it and you will then be able to match it.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2019-09-06T09:54:57.376+10:00","lastPublishTime":"2019-09-06T09:54:57.376+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1434},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:ARBanking/message:608366/message:608370","readOnly":true,"editFrozen":false,"body@stringLength":"1714","rawBody":"

HI  

\n

 

\n

Basically, to make a transaction appear so it can be matched in AccountRight  there are 3 requirements that need to be met:

\n\n

From the information, you have provided the dates, amounts and possibly accounts all match up. So my recommendation would be to see if you can see that payment in the Reconcile Accounts window. If you can see if, is it marked as cleared (is ticked)? If so, untick it and you will then be able to match it.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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AAHHHHH HA! Thanks for that Steven! There was a tick next to the transaction in the bank rec!

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