Hi Vicki,
Thanks for your post and I'm sorry to hear that you were having issues when reconciling an account. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.
You can follow these steps to fix this issue:
Check Date Range:
- Verify that you have selected the correct date range when reconciling. Ensure that the date range includes transactions from March 31, 2023, and later.
Account Selection:
- Double-check that you have selected the correct bank account for reconciliation. Ensure that you are reconciling the same account where you see the transactions in the bank register.
Review Filters:
- Examine any filters or criteria you've set while reconciling. Make sure that you haven't inadvertently applied filters that exclude transactions. Clear any filters if necessary.
Data Entry Accuracy:
- Ensure that the transactions in the bank register are accurately entered with the correct dates, amounts, and references. Any discrepancies in data entry can affect reconciliation.
Transaction Status:
- Check the status of the transactions in the bank register. Ensure that they are marked as "cleared" or "reconciled" if applicable. Uncleared transactions may not appear in the reconciliation process.
Transaction Matching:
- In MYOB, reconciliation often involves matching transactions from your bank statement with those in the system. Double-check that the transactions in your bank statement match those in the system. If they don't match exactly, you may need to create a new transaction or edit an existing one.
Please do let me know how you go on this.
Regards,
Earl
