Forum Discussion

mk71's avatar
mk71
Member
3 years ago

in doing a journal entry why is an account not able to be used

HI All I am completing the tranaction journal as per the accountant. One of the accounts to be used will not come up in the drop down. Is there a reason for this? What is the solution so I can use i...
Doreen_P's avatar
Doreen_P
MYOB Moderator
3 years ago

Hi mk71 

 

Thanks for your post. In selecting an account when doing general journal entry, kindly make sure that the account to be used is still active. To check this, go to Accounts > Accounts List > Click the zoom arrow of the account to be used > Check if the account was set to inactive, if yes, untick the Inactive Account. Please refer to the screenshot I attached below. 

 

 

If you need further assistance please send a screenshot of the account and journal so that I can assist.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Best regards,
Doreen

mk71's avatar
mk71
Member
3 years ago

Hi Doreen

Thank you for you suggestion.

Unfortunately this account does not allow me to change it from active to inactive as this area is "greyed out" and inactive.

Any other suggestions would be appreciated

Thanks

mk71

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content