Forum Discussion

Experienced Cover User

1 year ago

Uploaded invoices not picking up shipping details

Hi There, Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information. ...

Isaiah_C

MYOB Moderator

1 year ago

Hi maria01,

Please try to change the format of the address. If you are still experiencing this issue, please reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai

Maria01

Experienced Cover User

1 year ago

Hi Sai,

Thank you so much. In saying about changing the format, can you kindly advice what format should I change it into?

Regards,

Maria

Princess_R
MYOB Moderator
1 year ago
HI maria01,

From what I understand, you can enter any format for the address in the Address field. Have you tried removing the address from the customer card file and re-entering it in the Address 2 Ship to location? Check out the images below for more details.

Cheers,

Princess
- Maria01
  Experienced Cover User
  1 year ago
  Thanks Princess, yeah but the problem is we upload our invoices by batch and removing the address one by one would be time consuming for us. Considering we invoice roughly between 20-50 a day.
  - Mike_James
    Ultimate Cover User
    1 year ago
    Hi Maria01 , have you tried my suggestion, about changing the address field names from Addr2... to Addr1...?