Forum Discussion

Maria01's avatar
Maria01
Experienced Cover User
1 year ago

Uploaded invoices not picking up shipping details

Hi There,   Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information.  ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi Melblawns25, 

 

Switching from the desktop version of AccountRight to the browser version usually doesn't cause issues with address data, and manual input shouldn't be necessary. If you're experiencing problems, it's best to contact the support team for troubleshooting. You can do this by creating a support ticket from the MyAccount window or live chat through MOCA. 

 

Regards,
Genreve

Melblawns25's avatar
Melblawns25
Member
1 year ago

ok thank you, I will do this.

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