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jac1980's avatar
jac1980
Member
6 months ago
Solved

ANZ Business accounts can't be linked

Hi, when I try to connect my accounts to SOLO, my two business accounts come up as 'unavailable'.  I've spent 30+ minutes on the phone with ANZ business team and they can't work out what is wrong.  I...
solo
  • jac1980's avatar
    jac1980
    6 months ago

    Thought I'd update my process on this to help others - it has taken 3 DAYS!!!  Yikes.  I thought I was registered for internet banking with the business accounts because I could see the business accounts on my ANZ accounts online.  However you actually have to fill in a 'business internet banking authorisation' form and even though it is my business, I had to authorise myself on this form, sign it and send it back.  Then ANZ set up business banking for me.  I still couldn't connect the accounts on MYOB, so I went back onto ANZ and tried to work out what was going on.  I logged in to my banking online, there was now a drop down menu and I could select my business account, then had to go into 'settings', 'manage users', I could see myself as an administrator, but had to select 'edit' on my name and tick 'data sharing' as it was not selected - it is a crazy process, especially considering it's my business and I'm the only one on it, however I FINALLY got the accounts linked to MYOB solo.  Hope this helps others!

Jay-Solo's avatar
Jay-Solo
MYOB Staff
6 months ago

Hey there jac1980​ - so glad you've reached out! Thanks for dropping us a line. 

 

This sounds really tricky! I'd like to take a moment to validate any frustration you're feeling, I can imagine just how frustrating it would get trying to connect and not getting a valid answer. 

 

When it comes to Open Banking, it looks like ANZ have a number of different eligibility criteria (both at a personal level, and a business level). Based on what they're describing, it sounds like you might have a specific business account type with ANZ that they don't allow Open Banking to be enabled on? 

 

I've included a link here to the complete breakdown of their Open Banking eligibility criteria. I can see that you've also raised a chat in our Digital assistant, and my teammate Hannah sent a message last night to grab some more details about your Solo account. I'd recommend chatting with us there so we can take a deeper look at your account and see if we have any additional data available in the backend ☺️

 

Thanks again for chatting with us! I'm sorry to hear that you've been getting run around trying to get a clear answer, but we'll do everything we can to point you in the right direction! Looking forward to hearing from you soon 🔜

  • jac1980's avatar
    jac1980
    Member
    6 months ago

    Thought I'd update my process on this to help others - it has taken 3 DAYS!!!  Yikes.  I thought I was registered for internet banking with the business accounts because I could see the business accounts on my ANZ accounts online.  However you actually have to fill in a 'business internet banking authorisation' form and even though it is my business, I had to authorise myself on this form, sign it and send it back.  Then ANZ set up business banking for me.  I still couldn't connect the accounts on MYOB, so I went back onto ANZ and tried to work out what was going on.  I logged in to my banking online, there was now a drop down menu and I could select my business account, then had to go into 'settings', 'manage users', I could see myself as an administrator, but had to select 'edit' on my name and tick 'data sharing' as it was not selected - it is a crazy process, especially considering it's my business and I'm the only one on it, however I FINALLY got the accounts linked to MYOB solo.  Hope this helps others!

    • Jay-Solo's avatar
      Jay-Solo
      MYOB Staff
      6 months ago

      Hey jac1980​ - we're so glad you made it, and thanks for sharing these handy tips! It's definitely a bit of a process enabling Open Banking on the bank's side, and we try to keep track of all the banks and their individual rules. Really appreciate you sharing this for any future ANZ customers 🙌

       

      Have a great weekend, and please feel free to reach out if any questions emerge as you begin using Connected Accounts!

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