Forum Discussion

jac1980's avatar
jac1980
Member
8 months ago
Solved

ANZ Business accounts can't be linked

Hi, when I try to connect my accounts to SOLO, my two business accounts come up as 'unavailable'.  I've spent 30+ minutes on the phone with ANZ business team and they can't work out what is wrong.  I...
solo
  • jac1980's avatar
    jac1980
    8 months ago

    Thought I'd update my process on this to help others - it has taken 3 DAYS!!!  Yikes.  I thought I was registered for internet banking with the business accounts because I could see the business accounts on my ANZ accounts online.  However you actually have to fill in a 'business internet banking authorisation' form and even though it is my business, I had to authorise myself on this form, sign it and send it back.  Then ANZ set up business banking for me.  I still couldn't connect the accounts on MYOB, so I went back onto ANZ and tried to work out what was going on.  I logged in to my banking online, there was now a drop down menu and I could select my business account, then had to go into 'settings', 'manage users', I could see myself as an administrator, but had to select 'edit' on my name and tick 'data sharing' as it was not selected - it is a crazy process, especially considering it's my business and I'm the only one on it, however I FINALLY got the accounts linked to MYOB solo.  Hope this helps others!

jac1980's avatar
jac1980
Member
8 months ago

Thought I'd update my process on this to help others - it has taken 3 DAYS!!!  Yikes.  I thought I was registered for internet banking with the business accounts because I could see the business accounts on my ANZ accounts online.  However you actually have to fill in a 'business internet banking authorisation' form and even though it is my business, I had to authorise myself on this form, sign it and send it back.  Then ANZ set up business banking for me.  I still couldn't connect the accounts on MYOB, so I went back onto ANZ and tried to work out what was going on.  I logged in to my banking online, there was now a drop down menu and I could select my business account, then had to go into 'settings', 'manage users', I could see myself as an administrator, but had to select 'edit' on my name and tick 'data sharing' as it was not selected - it is a crazy process, especially considering it's my business and I'm the only one on it, however I FINALLY got the accounts linked to MYOB solo.  Hope this helps others!

Jay-Solo's avatar
Jay-Solo
MYOB Staff
8 months ago

Hey jac1980​ - we're so glad you made it, and thanks for sharing these handy tips! It's definitely a bit of a process enabling Open Banking on the bank's side, and we try to keep track of all the banks and their individual rules. Really appreciate you sharing this for any future ANZ customers 🙌

 

Have a great weekend, and please feel free to reach out if any questions emerge as you begin using Connected Accounts!

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