Forum Discussion

rcargill's avatar
rcargill
Experienced Cover User
1 year ago
Solved

Can't sign in to Solo

I have had this problem for some time. Please advise.

  • Ben-Solo's avatar
    Ben-Solo
    1 year ago

    Hi rcargill​, we've done a little more digging and I'd love to check a few more details and see if we can't work out what's going on here. If you get a moment, please check the following for me and let me know what you find:

    1. Check your MYOB account: Log in at myaccount.myob.com. Is Solo showing up as an active subscription?
    2. Check your bank statement: Can you see a charge for Solo? If yes, what’s the date?

    If you don’t see a Solo subscription in your account and there’s no Solo charge on your bank statement, something probably went wrong during sign up.

    No worries—just try again here: Sign up for MYOB Solo.

    Let me know how you go with these steps and what you find. Whatever comes up, we’ll dig in and get it sorted for you!

    Thanks again for your patience while we get our brand new app up and running and squash all the bugs. 

3 Replies

  • Maggie-Solo's avatar
    Maggie-Solo
    MYOB Staff
    1 year ago

    Hey rcargill​ I've just had a look and tried to find your Solo subscription, unfortunately I can't seem to locate one. Just double checking, have you subscribed to Solo via our website yet? 

  • Ben-Solo's avatar
    Ben-Solo
    Former Staff
    1 year ago

    Hi rcargill​, we've done a little more digging and I'd love to check a few more details and see if we can't work out what's going on here. If you get a moment, please check the following for me and let me know what you find:

    1. Check your MYOB account: Log in at myaccount.myob.com. Is Solo showing up as an active subscription?
    2. Check your bank statement: Can you see a charge for Solo? If yes, what’s the date?

    If you don’t see a Solo subscription in your account and there’s no Solo charge on your bank statement, something probably went wrong during sign up.

    No worries—just try again here: Sign up for MYOB Solo.

    Let me know how you go with these steps and what you find. Whatever comes up, we’ll dig in and get it sorted for you!

    Thanks again for your patience while we get our brand new app up and running and squash all the bugs. 

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