Invoices paid online a week ago, still not landed on solo money.
Digital assistant replies every 24h and person on phone call doesn’t know which department to contact. I want my money and close all accounts.
I really gave this thing a good go but no deposit request, no T&Cs and a bank account without a department, and we can only talk to AI, that tops things off.
Hey offxgrid
Thanks for reaching out on our community.
Getting Solo Support
Just to confirm, our Digital Assistant (which uses a bot to triage, but is always staffed by real humans) and this community are the only support channels for Solo. If you reached a different MYOB support number, it’s likely you were connected with one of our other product teams—unfortunately, they wouldn’t be able to resolve issues related to Solo.
Solo Money Support
Solo Money has its own dedicated support team, separate from the Solo Community team you’re speaking with here. You can contact them via the Digital Assistant in the Solo Money tab of your app whenever you have banking-related questions. From what we can see, you’ve already reached out to them, which is great. Please allow a little time for us to work with the Solo Money team on your situation.
Terms & Conditions
You can find all Solo and Solo Money T&Cs and regulatory documents here.
Your Invoice Settlement
For privacy reasons, we won’t go into specifics about your invoice settlement here. We’ve sent you updates through our chat, as our team is actively working on a fix for the issue you’ve reported.
