Forum Discussion

Backflow's avatar
Backflow
Member
1 month ago

Solo money debit card

My Solo money debit card is rejected at most outlets, fuel etc

( and no its not a lack of funds), I couldnt even withdraw money from an ATM. Does anyone else have this problem?

1 Reply

  • Hi Backflow !
    We definitely want to get this to our Solo Money team asap so they can investigate!
     
    Have you reached out to them already via the Solo Money chat? You can find that by following these steps: go to the 'Solo Money’ tab in your app, and tap the question mark at the top of the screen. Tap the chat bubble at the bottom of the screen and ask your Solo Money assistant.
     
    I will also be raising a case with them directly on your behalf, so I will be reaching out to you shortly via email so I can make sure you get the help you need 💜