Forum Discussion

bsalvador's avatar
bsalvador
Member
7 hours ago
Solved

Worst Sole trader experience 0/10

This is absolutely ridiculous. I cancelled MYOB Solo LAST YEAR but apparently it remained active on your end. I have now received an invoice for almost $100 for it. I've gone in to the website to fin...
  • Jared-Solo's avatar
    Jared-Solo
    6 hours ago

    G'day bsalvador​ 

    I understand this has been a frustrating experience, but please keep in mind we're real humans in here and doing our best to help you out and we ask that discussions be kept respectful.

     

    We’re not able to assist directly with billing inquiries here, so if you believe there has been an error with your billing or invoicing, please email our billing team at [email protected].

    Please provide them with your name, the email linked to your Solo account, client ID (found in your Welcome to Solo email or invoice) and a brief summary of your experience to help them conduct their review.

bsalvador's avatar
bsalvador
Member
5 hours ago

Great, thanks. See, my issue is that this would have been great if I could have got this information without wasting time talking in circles with the chatbot and jumping through hoops to get into the forum just to be given an email address 

Jared-Solo's avatar
Jared-Solo
MYOB Staff
5 hours ago

Thanks for the feedback.

For clarification, there is a dedicated, non-forum support option available from the app and help centre chatbot, but it works best when logged in or when completing the ID check prompts if you're not logged in. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Related content