Forum Discussion

Mike_MYOB's avatar
Mike_MYOB
Community Manager
2 days ago

Delay 11/03 - American Express Australia

Hi all, we're aware that some customers are experiencing a delay when attempting to receive their bank feed data.  This is being investigated with American Express 

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager

    Update: We have still not received new feeds from Amex. We have been provided updates from Amex though so we know this is being worked on for a resolution. Thanks

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager

    Hi Danielle, I have created a specific location for updates about Bank feeds, it is added to the navigation menu as well (pictured below)

    If you tick the notification bell on the board, you will be set for notifications any time an update is posted

    Delays to bankfeeds are not considered incidents which is why they are being treated separately 

     

  • Danielle_G's avatar
    Danielle_G
    Contributing User

    Hello. Can this please be moved to Incident Communications?  Unless you search, this post cannot be easily found. Thanks