Forum Discussion

Capio88's avatar
Capio88
User
3 months ago

American Express Bank Feed Disappear

I have applied the bank Feed link to American Express Plantium Reserved Card.

 

However, there is nothing shows in the bank Feed Section. 

 

I have tried to re-apply again.  However, the card that I wish to link last time was not show up in the online banking section. 

 

 

4 Replies

Sort By
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi Capio88, 

     

    Welcome to the Community Forum. I'm sorry for the delayed response.

     

    Generally, after your application for your bank feed becomes successful, you will still need to link the said bank feed to a ledger account before you can use it. You can do this by opening the 'Banking > Manage bank feeds' window to see if the said bank feed is already linked to the ledger account.

     

    Also, you can read through the 'Setting Up Bank Feeds' article if you want to explore more information about how the bank feed works. 

     

    Let us know if you require further help. 

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

     

    • Capio88's avatar
      Capio88
      User
      3 months ago

      I have tried everything you mentioned.  please refer to my screenshot.

       

      the bank fee for Amex application does not even appear in credit card section

       

      Link.JPG

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        3 months ago

        Hi Capio88, 

         

        Apologies for the delay.

         

        To investigate what has happened to your bank feed application. I will send you a private message to collect more information regarding the concern. 

         

        In the meantime, don't hesitate to create a new thread if you require any other assistance.

         

        Thanks,
        Gerneve