Bankfeeds-approved transaction disappearred

Hi Komal_S ,

The requested informaion has been sent to you. Thanks for checking for us.

Regards,

Amber

Hi Amber4 

Can you please try changing the filter to  "Current" or "Hidden" for the same date range and check if the transactions are there instead ?  

Hi Komal_S ,

Thanks for your reply.

I have checked 'Current' and 'Hidden' filers for the same period. The transactions in 'Current' show up without any issues, but it disappears after we approve it - it won't show in 'approved' filter after the approval.

We didn't hide any transactions for the period, so there is no transactions under 'Hiden' filter.

Regards,

Amber

Hi Amber4 

In that case, please close the AccountRight app, clear AccountRight cache and then try going to the Bankfeeds section again. Let us know if the approved transactions then appear. 

Hi Komal_S ,

I have tried and also asked my colleague tried clearing catche. It doesn't help and we still cannot see any approved transactions. And for your information, we have two bank accounts - only one has this missing transactions issue, the other one works all good. Thanks.