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Amber4's avatar
Amber4
User
2 years ago
Solved

Bankfeeds-approved transaction disappearred

We clear bank transactions in the 'current' filter in Bankfeeds. After approving them, they show in the 'approved'  filter. However, we found from yesterday 06/01/2022, all approved transactions in Bankfeeds are disappeared ( see screenshot below). Could you please help us with it? Thank you.

  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi Amber4 


    Please send me your product serial number and last 4 digits of the impacted bank account by private message and I'll check if transactions are stuck on our end.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi Amber4 

    Can you please try changing the filter to  "Current" or "Hidden" for the same date range and check if the transactions are there instead ?  

    • Amber4's avatar
      Amber4
      User
      2 years ago

      Hi Komal_S ,

       

      Thanks for your reply.

       

      I have checked 'Current' and 'Hidden' filers for the same period. The transactions in 'Current' show up without any issues, but it disappears after we approve it - it won't show in 'approved' filter after the approval.

       

      We didn't hide any transactions for the period, so there is no transactions under 'Hiden' filter.

       

      Regards,

      Amber

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi Amber4 


        In that case, please close the AccountRight app, clear AccountRight cache and then try going to the Bankfeeds section again. Let us know if the approved transactions then appear.