Forum Discussion

rcargill's avatar
rcargill
Experienced Cover User
2 years ago

How is my business tracking function does not show anything for current financial year

The dashboard has a function "how is my business tracking". It only shows data for previous year, if I select current financial year the message is no data to display. I have been entering data since...
  • rcargill's avatar
    rcargill
    2 years ago

    It appears that it is necessary to have some income for the graph to be displayed. Since my income is not due until early next year, I created a dummy income transaction and the graph now appears in the dashboard.

Celia_B's avatar
Celia_B
MYOB Staff

Hi rcargill,

 

Thank you for getting back to us and providing an update on the issue. 

 

Can you please try to do the basic trouble shooting like Clearing Cache. Clearing them fixes certain problems, like loading or formatting issues on sites. If the issue persists, please send me a screenshot so we can investigate further. 

 

Kind Regards,

Cel 

 

rcargill's avatar
rcargill
Experienced Cover User
2 years ago

Hi Celia,

 
I log in to the Essentials website  therefore do not have an app on which I can clear cache. I can't find an app for Essentials, and have been using the website successfully for years. Please find attached a screenshot of my problem.
 
Regards
 
Ross Cargill
 
    • rcargill's avatar
      rcargill
      Experienced Cover User
      2 years ago

      Hi Celia, I cleared cache on google Chrome, and logged back into Essentials. Still no data shown in dashboard for current financial year, will showing data for previous FY.  No change in behaviour.

       

      Regards

      Ross Cargill

      • Celia_B's avatar
        Celia_B
        MYOB Staff
        2 years ago

        Hi rcargill,

         

        I am sorry that you are still having the issue. To further assist you with this, can you please send me a screenshot of your current financial year by clicking the Business name,>>Business Settings>>Financial year so we can investigate the issue. 

         

        I am looking forward to hearing from you. I am happy to assist you further. 

         

        Kind Regards, 

        Cel

         

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